Returns & Refund Policy

Last updated: July 16, 2026

Nexeriqo is a marketing and advertorial website operated by Octenol Finland. Products featured on this Site are fulfilled and shipped by the merchant that sells them. This policy summarizes how returns and refunds are generally handled; the specific terms that apply to your order are those provided by the merchant at checkout.

30-Day Satisfaction Guarantee

Featured offers are backed by a 30-day satisfaction guarantee. If you are not satisfied with your purchase, you may request a return or refund within 30 days of receiving your order, subject to the conditions below.

Eligibility & Condition of Items

• Requests must be made within 30 days of delivery.
• Items should be returned in their original packaging where possible.
• Free bonus items included with a promotion are yours to keep.

How to Request a Return or Refund

Contact us using the details below, or the merchant's support channel provided in your order confirmation. Please include your order number, the email used to place the order, and the reason for the return so we can help quickly.

Refund Processing Time & Method

Once a return is approved and received (where a return is required), refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer.

Return Shipping

Unless an item arrived damaged, defective, or incorrect, return shipping costs may be the customer's responsibility. Original shipping charges are generally non-refundable.

Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or incorrect, contact us within 30 days with a photo and your order details and we will arrange a replacement or refund at no additional cost to you.

Non-Returnable Items

For health and safety reasons, certain used or opened consumable items may not be eligible for return. Any such exceptions will be noted by the merchant at the time of purchase.

Contact for Returns